Condition 1: Direct walk in to IMAL Service Counter
Easy Step

1. Carry your item(s) and Warranty Card / Receipt (if any).
2. Walk in to IMAL Service Counter.
3. Fill in the Complaint Form.
4. Receive your item(s).
5. Process: Solving your item(s) problem.

    * Warranty period is over maybe be subject to charge.

6. SMS / Contact you to collect item(s).
7. Welcome you to collect item(s) and do the payment (if any) within a week.

Condition 2: Direct deal with Merchant
Easy Step

1. Carry your item(s) and Warranty Card / Receipt (if any).
2. Walk in to Merchant Service Counter.
3. Process: Solving your item(s) problem.

    * Warranty period is over maybe be subject to charge.

4. Merchant contact you to collect item(s).
5. Collect your items(s).